Right of withdrawal

Under the Distance Selling Regulations 2000 (DSR2000) you have the right to return your goods, (applies to UK mainland only) and also applies only to Windsors Catering Equipment's stocked product lines, provided you do so at your own cost and within 7 working days from the day after you received and signed for the goods. There will be a 25% re-stocking charge for goods returned to the manufacturers. If you wish to cancel an order after it has been dispatched you may have to pay round trip delivery costs and the 25% re-stocking charge. You must contact us to obtain authorisation to return goods on our Customer Services Returns line on 0151 666 1077. Any goods returned to Windsors Catering Equipment without authorisation or not in the condition set out above will be rejected and returned to you at your cost. Windsors Catering Equipment reserves the right to charge an administration charge on all returns. Where goods do not appear in a Windsors Catering Equipment's publication (including but not limited to our catalogue, or a leaflet, or our website) and are specially ordered for you, Windsors Catering Equipment will only accept return of the goods if they are defective and returned within 14 days of delivery by you. This also applies to goods that have been embroidered and goods that have been engraved. Delivery will usually be made to the door (or site) but unless otherwise agreed not to locations within. Installation is not included unless otherwise agreed. You must make sure that you have sufficient handling facilities to receive the goods you have ordered and that any large or bulky items can fit through the required access. Any charges incurred from an unsuccessful delivery attempt by the carrier must be paid for by the customer as recipient.